Terms and Conditions
Thank you for shopping at our store! We’re revolutionizing the beauty and health industry through a focus on innovation, inspiration, and unmatched service, and the online experience we provide is designed with our customers in mind. We’re all about transparency, and we want to reflect that in all that we do, from browsing and placing an order to shipping and returns. In order to build better relationships with our customers, we’ve simplified our terms and conditions to make them easier to process. Read on, and if you have questions, don’t hesitate to ask.
Shipping and Delivery
We are proud to offer fast, free shipping! In-stock orders usually take 24-48 hours to leave our warehouse and tend to reach our customers within several days. Items that are not in stock or are custom made have longer processing times. If you have questions or would like an estimate on shipping time for a custom made product, give us a call or email.
When receiving a freight shipment, be sure to inspect the product before signing the bill of lading. Once the item is signed for, we are usually not able to accept a return. If the item is damaged, refuse the shipment and contact us right away for further instructions.
We provides you with a 30-day satisfaction guarantee. You may return your product for any reason within 30 days of delivery of the product. (Some restrictions apply.) If you find that you are not completely satisfied with your purchase, give us an email. If we are at fault, we will replace the parts or exchange them at our discretion and our cost.
If your return is due to our error, we cover all of the fees. If you are unsatisfied with the product, we will happily refund the purchase price minus a 20% return fee. Exchanges are subject to a 10% return fee.
Returns are a part of shopping, we know that. We’re here to help you through it.
1. Contact Us
Give us a call and we’ll get the process started.
Customer Service: firstname.lastname@example.org
Hours: 8 a.m. – 6 p.m. Monday to Friday, Eastern time
2. Receive Return Material Authorization
We’ll send you a Return Material Authorization (RMA) along with a return shipping label to get the product back to us.
3. Pack It Up & Ship It Back
Pack the product in its original packaging. Include all items and note any missing parts.
4. Receive Refund or New Item
Once the product is received, we’ll issue your refund or ship the new item.
Defective, Damaged, or Incorrect Products
Hundreds of thousands of products go through our warehouse every day. We care for each and every one of them, but sometimes things go wrong. If you receive a damaged or defective product, give us a call. We’ll send you a replacement.
If you believe you have received an incorrect product because it does not fit or align correctly, there may be a simple fix. Give us a call. If we can’t solve the problem we’ll send you a replacement.
Orders can be canceled by email,but please let us know with 12 hours. Cancellations for custom made products must be received within 24 hours of the order being placed. Custom made products may be subject to fees upon cancellation due to manufacturer production costs. Fees may range from $50 – $225 depending on which part of the process the cancellation is requested.
Please double check your email order confirmation for any errors as soon as you receive it. If there is an error, it is much easier to correct before any product is shipped.
Billing, Refunds, and Credits
Order payments may be collected at the time the order is placed. Returns minus the applicable restocking fees are issued when they are received and inspected by our warehouse, and will be processed using the same method as initial payment.